News
[RESOLVED] Reflexion Advisory - Delivery delay for some outbound email
Posted by Carolyn Peters on 01 September 2020 06:42 PM

Update: 10:30pm EDT 9/1/20 - RESOLVED

All delayed outbound email has been fully delivered and all inbound and outbound queues are delivering per normal operation.

Thank you for your patience.

Reflexion Support

Previous:

Some customers may be experiencing a delay in delivery of some of their outbound email that was sent today 9/1/2020 prior to


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Update: 10:30pm EDT 9/1/20 - RESOLVED

All delayed outbound email has been fully delivered and all inbound and outbound queues are delivering per normal operation.

Thank you for your patience.

Reflexion Support

Previous

Reflexion Advisory 9/1 

Some customers have reported seeing "N/A" in the Outbound Reports section for


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Hello

Please be advised that some select emails for customers may have been blocked for a period of time between 1:15PM – 3:15pm ET due to a range of IP addresses becoming blacklisted. 

For the customers that sent outbound email that failed to deliver, they will have received a hard bounce failure and will need to resend the message. 

Reflexion Engineering has resolved the issue and mail is flowing normally again.  Please be aware that some hosting providers in the


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Daily Quarantine summaries delayed for some users
Posted by Andrew Serody on 16 July 2020 12:25 PM

Hello

We are aware that some users have reported that they have not been receiving a Daily Quarantine Summary.  Development has investigated and resolved the issue and those DQS messages are now being delivered. 

This did not impact normal email delivery, just the DQ Summary for some users.

We apologize for any inconvenience. 

Sophos Reflexion Support


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Updated 7/8/20

Important Notification - Your action may be required

Update: As of Thursday 9th July the legacy IP Ranges will cease passing traffic and all customers have been advised to use DNS as instructed - 
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Please be advised.

The Reflexion maintenance window for Friday, June 5th, 2020, was postponed and has been re-scheduled for Saturday, June 13th, 2020, between the hours of 12:00 AM EDT - 10:00 AM EDT (UTC -5)

During this maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency. All operations around the platform will


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