News
Reflexion Archive portal unavailable due to unscheduled maintenance
Posted by Andrew Serody on 28 April 2020 07:57 PM

4/29 - 4:30pm ET - Current Status [RESOLVED]

The maintenance work that was being performed by our Engineering teams has completed at this time and the Archive UI is back on line. 

The mail that was queuing during the maintenance window is now processing into the RADAR Archive system, so there may be a short delay in viewing certain archive mail messages while the processing completes. 

Thank you for your patience during this maintenance.

Sophos


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RTC Archive Portal - 520 Bad Gateway Error
Posted by Andrew Serody on 27 April 2020 09:50 AM

Update: [Resolved] - 4/27/20 1:45pm ET 

The Reflexion Archive portal is fully available again and regret any inconvenience this may have caused during the short window it was not.

Thank you,

Reflexion Support

Hello

Please note the Reflexion Archiving portal page (archive.reflexion.net) is currently not reachable and displaying a 502 Bad Gateway Error.

Our Development teams are aware and investigating and are working to get


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As of 12:00 EST some customers may have experienced Deferred Mail Delivery for Inbound and Outbound Email.

Email in this state would have been resent after this issue resolved.

Customers impacted would have received a bounced email stating the


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Reflexion Ticketing System Maintenance on Friday 27th March.
Posted by Jason Ullah on 26 March 2020 01:52 PM

Reflexion engineers will be conducting an infrastructure migration for the Reflexion ticketing system on Friday 27th March, between the hours of 20:00 and 03:00 EDT.

During this maintenance window, Reflexion ticketing system will not be available to create a case via tickets.reflexion.net until after the work is completed.  

There will be a maintenance page on tickets.reflexion.net during site being offline providing maintenance message along with links to our Community
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Reflexion Ticketing System Maintenance on Friday 14th February 2020.
Posted by Jason Ullah on 13 February 2020 11:16 AM
Please be advised:

The below maintenance has been completed as scheduled.


Reflexion engineers will be conducting routine maintenance for the Reflexion ticketing system on Friday 14th February 2020, between the hours of 22:00 and 01:00 EDT.

During this minor maintenance window if you create a ticket, you may not receive the case # until after the work is completed.

This will not affect the
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Please be advised this maintenance was completed as scheduled.

Reflexion engineers will be conducting routine maintenance on Friday, February 21st, 2020, between the hours of 10:00 PM EDT – 06:00 AM EDT (UTC -5).

 
During this maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency. All operations around the platform will resume immediately after the
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