Reflexion Ticketing System Maintenance on Saturday 19th October
Posted by Jason Ullah on 17 October 2019 06:42 AM

Please be advised:

Reflexion engineers will be conducting routine maintenance for the Reflexion ticketing system on Saturday 19th October, between the hours of 01:00 and 02:00 EDT.

During this minor maintenance window if you create a ticket, you may not receive the case # until after the work is completed.

This will not affect the Reflexion user interface and it will remain accessible to all its users.

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Reports of intermittent login failures to
Posted by Jason Ullah on 08 August 2019 11:21 AM

8/8/19 - 11:21pm EDT

Advisory on August 8th from 9:00am to 10:45am EDT - There was an issue with intermittent login failures to

The impact was that some customers were intermittently unable to login to please note not all customers have been affected.

We are now seeing successful logins for and have resolved the issue but will continue to monitor the situation.

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Reports of Outbound Delivery Failure Messages
Posted by Andrew Serody on 04 August 2019 10:22 PM

8/4/19 - 11:00pm EDT

Reflexion Engineering has resolved the issue that was causing delivery failures with outbound email flow.

Outbound email flow has returned to normal and will continue to be monitored.

For additional information please see:

We apologize for the inconvenience this has caused.

Sophos Reflexion Support 

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Current Reflexion Email Delays - Mail service disruption
Posted by Andrew Serody on 30 July 2019 03:02 PM


8/1/19 - 12:00pm EDT

All Reflexion services continue to process email with no delivery queue delays. This has been the case since services had been fully restored approximately 14 hours ago. The infrastructure and engineering teams continue to monitor the service 24x7 to ensure this remains the case. 

We have identified the source of the incident which caused the excessive IO that led to this issue

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Upcoming Reflexion Maintenance - Friday June 7th, starting @ 2300 EDT
Posted by Andrew Serody on 30 May 2019 02:22 PM

Reflexion engineering will be conducting routine maintenance on Friday, June 7th, 2019, starting at and lasting through the hours of 2300 - 0400 EDT (UTC -4).

During this small maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency.  All operations around the platform will resume immediately after the maintenance window has concluded. 

The most recent information will be available on our System Health page:

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4:45pm EDT 5/9/19

Update: Resolved – Service Restored

Our operations team have resolved the issue with the Reflexion Encryption service that was causing delays with email delivery for some customers.
Our teams have executed the fix and mail is now being delivered both inbound and outbound in normal delivery time for all customers.
We understand the inconvenience this had caused and appreciated your patience while we diligently worked to successfully

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