Updated 7/8/20

Important Notification - Your action may be required

Update: As of Thursday 9th July the legacy IP Ranges will cease passing traffic and all customers have been advised to use DNS as instructed - 
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Please be advised.

The Reflexion maintenance window for Friday, June 5th, 2020, was postponed and has been re-scheduled for Saturday, June 13th, 2020, between the hours of 12:00 AM EDT - 10:00 AM EDT (UTC -5)

During this maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency. All operations around the platform will

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[Completed] Reflexion Infrastructure Upgrade
Posted by Jason Ullah on 22 May 2020 07:31 AM

[Completed] - 6/4/20 - 9:00am ET

Latest update:5/29 1:00 pm ET

Reflexion is undergoing a major infrastructure upgrade (started 5/22) that will improve the overall customer experience. Even though we attempt to run these activities during off hours, there may be an occasion where you might experience minor brief delays in email delivery or be logged out of the Reflexion Portal.  If you are logged out, please re log back in or use for

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Earlier today there was a brief service interruption for Reflexion between 09:38AM - 10:00AM EDT.

  • All delayed email will be delivered and no email would have been lost. 
  • Also access to Reflexion Portal would have also been affected, at the time of the service interruption.

As of 10:00AM EDT this is now resoled.

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Intermittent sessions being logged out
Posted by Jason Ullah on 20 May 2020 02:39 PM

Please be advised that some customers may be experiencing getting auto-logged out of the portal.

Our Engineering teams are aware and this is a result of some infrastructure upgrades that are taking place. If you do get logged out, please wait a few seconds and log back in.

We appreciate your patience and apologize for any inconvenience this may

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MX Record Test alert message being triggered for some customers
Posted by Andrew Serody on 14 May 2020 03:37 PM

5/15/20 - [Resolved]


We are aware some customers may be receiving a MX Record Test alert message.  Reflexion Engineering is performing infrastructure performance improvements with our MX pool and it may be triggering a false alarm alert for those who have "enabled" this feature in their RTC Console.  This is a temporary situation and we are working to clear what is initiating the false alert.

Please be aware that mail-flow is not be impacted as a result of these

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