News

Update: 5/3 8:15 am RESOLVED

All email delivery queues have been drained. Inbound email is now working as expected.

Reflexion

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We are aware that some AVG customers may be experiencing issues with inbound delivery of email.

Our Engineering teams have identified the issue and are actively working to have it resolved as soon as


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RESOLVED 

4/20 4:00 pm EDT

Reflexion Support

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Update: 04/20 3:30 pm EDT All outbound delivery of emails have been restored. 

Currently, Some outbound encrypted emails may have delays for the next 30 minutes. 

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04/20 2:45 AM EDT

We are aware that some customers may be experiencing non-delivery of their outbound email.

Our Engineering teams have identified the issue and are actively working to have it resolved as soon as possible. 

Reflexion


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(RESOLVED) Zix access to reflexion encryption portal Unavailable
Posted by Carolyn Peters on 26 January 2021 03:19 PM
RESOLVED Previous Posting: Due to unplanned maintenance, today by our service provider, Zix access to the Reflexion Encryption portal is currently not available. We apologize for the inconvenience this will cause and we are working with Zix to ensure that they return access to this service as soon as possible. We will update this page with more information as we receive it. Thank You  Reflexion
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The Reflexion ticketing portal will be unavailable due to maintenance on Friday January 29, 2021 between 2:00am – 5:00am Eastern Time

During this time, you will still be able to use the Sophos Support Portal or by calling our Support # at (781) 569-6666, Option 2.

We apologize for the inconvenience.

Thank you - Reflexion Support


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RESOLVED

The Reflexion ticket portal will be unavailable due to maintenance from 2am to 5am EDT, Tuesday Dec 29, 2020.

During this time, the Reflexion KBA's and Support Portal will still be available using the links below or by calling our Support # at (781) 569-6666, Option 2

Reflexion KBA's Support Portal We apologize for the inconvenience. Thank you - Reflexion
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 RESOLVED 12/18 3:45pm EDT

Thank you for your patience

Reflexion support

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12/18 12:00 pm EDT

Advisory: Some Reflexion customers that were established prior to October 2017 may be experiencing rejection in the delivery of some of their outbound email. 

Reflexion engineering and support are actively fixing customers that have reported this circumstance.

Will provide an update once engineering has completed their actions in permanently addressing this issue.

Reflexion


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