News
Delivery issues for the Comcast MX hosted addresses
Posted by Jason Ullah on 13 November 2019 01:22 PM
Please be aware we are currently seeing delivery issues for the comcast.net domain. Recipients show as being deferred we are working with Comcast to resolve this issue as soon as possible.

Update as of 11/15 08:00 EDT - We are still working with Comcast to get the issue resolved.

This status will be updated when information becomes available.
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Resolved - Inbound mail to Reflexion customers that use Rackspace to host their Email will show as deferred and not be received.
Posted by Jason Ullah on 13 November 2019 12:55 PM
The below issue has now been resolved.

Please be aware we are currently seeing issues with Inbound mail to Reflexion customers that use Rackspace to host their Email. Emails will show as being deferred we are working with Rackspace to resolve this issue as soon as possible.

When resolved the affected email will be delivered.

This status will be updated when information becomes available.
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Reflexion Ticketing System Maintenance on Saturday 19th October
Posted by Jason Ullah on 17 October 2019 06:42 AM

Please be advised:

Reflexion engineers will be conducting routine maintenance for the Reflexion ticketing system on Saturday 19th October, between the hours of 01:00 and 02:00 EDT.

During this minor maintenance window if you create a ticket, you may not receive the case # until after the work is completed.

This will not affect the Reflexion user interface and it will remain accessible to all its users.
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Reports of intermittent login failures to asp.reflexion.net
Posted by Jason Ullah on 08 August 2019 11:21 AM

8/8/19 - 11:21pm EDT

Advisory on August 8th from 9:00am to 10:45am EDT - There was an issue with intermittent login failures to asp.reflexion.net

The impact was that some customers were intermittently unable to login to asp.reflexion.net please note not all customers have been affected.

We are now seeing successful logins for asp.reflexion.net and have resolved the issue but will continue to monitor the situation.
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Reports of Outbound Delivery Failure Messages
Posted by Andrew Serody on 04 August 2019 10:22 PM

Update:
8/4/19 - 11:00pm EDT

Reflexion Engineering has resolved the issue that was causing delivery failures with outbound email flow.

Outbound email flow has returned to normal and will continue to be monitored.

For additional information please see: https://community.sophos.com/kb/en-us/134484

We apologize for the inconvenience this has caused.

Sophos Reflexion Support 

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Current Reflexion Email Delays - Mail service disruption
Posted by Andrew Serody on 30 July 2019 03:02 PM

Update:

8/1/19 - 12:00pm EDT

All Reflexion services continue to process email with no delivery queue delays. This has been the case since services had been fully restored approximately 14 hours ago. The infrastructure and engineering teams continue to monitor the service 24x7 to ensure this remains the case. 

We have identified the source of the incident which caused the excessive IO that led to this issue
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