News
Reflexion Ticketing System Maintenance on Friday 14th February 2020.
Posted by Jason Ullah on 13 February 2020 11:16 AM
Please be advised:

The below maintenance has been completed as scheduled.

Reflexion engineers will be conducting routine maintenance for the Reflexion ticketing system on Friday 14th February 2020, between the hours of 22:00 and 01:00 EDT.

During this minor maintenance window if you create a ticket, you may not receive the case # until after the work is completed.

This will not affect the
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Planned maintenance - Friday, February 21st, 2020, between the hours of 10:00 PM EDT – 06:00 AM EDT (UTC -5)
Posted by Jason Ullah on 06 February 2020 12:54 PM
Reflexion engineers will be conducting routine maintenance on Friday, February 21st, 2020, between the hours of 10:00 PM EDT – 06:00 AM EDT (UTC -5).
 
During this maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency. All operations around the platform will resume immediately after the maintenance window.
 
The most recent information will be
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Reflexion Maintenance - Completed
Posted by Jason Ullah on 29 January 2020 10:13 AM

There will be Third Party routine maintenance on the 30th January, between the hours of 23:00 and 02:00 EDT (UTC -5).


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Delivery issues for the Comcast MX hosted addresses
Posted by Jason Ullah on 13 November 2019 01:22 PM
Please be aware we are currently seeing delivery issues for the comcast.net domain. Recipients show as being deferred we are working with Comcast to resolve this issue as soon as possible.

Update:- We have worked with Comcast to resolve delivery issues that our customers had to Comcast email addresses. We are confident that these have now been resolved by Comcast and service to these email addresses has returned to normal.
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Resolved - Inbound mail to Reflexion customers that use Rackspace to host their Email will show as deferred and not be received.
Posted by Jason Ullah on 13 November 2019 12:55 PM
The below issue has now been resolved.

Please be aware we are currently seeing issues with Inbound mail to Reflexion customers that use Rackspace to host their Email. Emails will show as being deferred we are working with Rackspace to resolve this issue as soon as possible.

When resolved the affected email will be delivered.

This status will be updated when information becomes available.
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Reflexion Ticketing System Maintenance on Saturday 19th October
Posted by Jason Ullah on 17 October 2019 06:42 AM

Please be advised:

Reflexion engineers will be conducting routine maintenance for the Reflexion ticketing system on Saturday 19th October, between the hours of 01:00 and 02:00 EDT.

During this minor maintenance window if you create a ticket, you may not receive the case # until after the work is completed.

This will not affect the Reflexion user interface and it will remain accessible to all its users.
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