News

RESOLVED

The Reflexion ticket portal will be unavailable due to maintenance from 2am to 5am EDT, Tuesday Dec 29, 2020.

During this time, the Reflexion KBA's and Support Portal will still be available using the links below or by calling our Support # at (781) 569-6666, Option 2

Reflexion KBA's Support Portal We apologize for the inconvenience. Thank you - Reflexion
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 RESOLVED 12/18 3:45pm EDT

Thank you for your patience

Reflexion support

Previous

12/18 12:00 pm EDT

Advisory: Some Reflexion customers that were established prior to October 2017 may be experiencing rejection in the delivery of some of their outbound email. 

Reflexion engineering and support are actively fixing customers that have reported this circumstance.

Will provide an update once engineering has completed their actions in permanently addressing this issue.

Reflexion


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RESOLVED Reflexion Live Chat Unavailable
Posted by Andrew Serody on 01 December 2020 03:02 PM

 RESOLVED 12/16 10:00 am EDT

Thank you for your patience

Reflexion support

Previous Update:12/2/20 - 9:30am ET

We have temporarily disabled and removed the Live Chat functionality on the Reflexion portal site at this time to prevent any confusion of it displaying online but it not being available.

During this time if you need to open a Support case, please log in to the portal or call our Support # at (781) 569-6666, Option 2.  

We apologize for any inconvenience.

-


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 RESOLVED 11/10 11:45am EDT

Thank you for your patience

Reflexion support

Previous

11/10 11:00am EDT

We have also found that some customers may also experience delays in outbound email.

Reflexion engineering is aware and actively working on this.

Will provide an update as soon as we have further findings from this investigation.

Reflexion Support

Previous

11/10 10:00am EDT

We are aware that some customers may be experiencing delays in delivery of Inbound emails

Reflexion engineering is


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11/9 12:30pm EDT

Update: RESOLVED

Our engineers have resolved the issue and any impacted queued mail is being delivered now but with some delay, until the queues are drained.

Reflexion Support

Previous

11/9 9:15 AM EDT

Advisory: Some Customers may experience deferred delivery for some Reflexion outbound emails.

Reflexion engineering have identified and are actively working on this issue.

Will provide an update once engineering have completed their actions in addressing this


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10/15 RESOLVED Reflexion Advisory

We are aware that some customers may have experienced intermittent outbound deferrals on Reflexion for a brief period of time.

This has been resolved by Reflexion engineering.

The IP address was rerouted to another IP address for the delivery of the outbound email.

Thank you for your patience.

Reflexion Support


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