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Some customers report mail delivery failures as a result of a small range of Reflexion IP's blacklisted
Posted by Andrew Serody on 28 July 2020 04:12 PM |
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Hello Please be advised that some select emails for customers may have been blocked for a period of time between 1:15PM – 3:15pm ET due to a range of IP addresses becoming blacklisted. For the customers that sent outbound email that failed to deliver, they will have received a hard bounce failure and will need to resend the message. Reflexion Engineering has resolved the issue and mail is flowing normally again. Please be aware that some hosting providers in the Read Complete article | |
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Daily Quarantine summaries delayed for some users
Posted by Andrew Serody on 16 July 2020 12:25 PM |
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Hello We are aware that some users have reported that they have not been receiving a Daily Quarantine Summary. Development has investigated and resolved the issue and those DQS messages are now being delivered. This did not impact normal email delivery, just the DQ Summary for some users. We apologize for any inconvenience. Sophos Reflexion Support Read Complete article | |
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Important Notification - Removal of Static References in Mail Records to Reflexion IP Space
Posted by Andrew Serody on 08 June 2020 11:00 AM |
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Updated 7/8/20 Important Notification - Your action may be required Update: As of Thursday 9th July the legacy IP Ranges will cease passing traffic and all customers have been advised to use DNS as instructed - Read Complete article | |
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[Re-Scheduled] Planned maintenance - New Maintenance Date Saturday, June 13th, 2020,
Posted by Jason Ullah on 29 May 2020 02:10 PM |
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Please be advised.
The Reflexion maintenance window for Friday, June 5th, 2020, was postponed and has been re-scheduled for Saturday, June 13th, 2020, between the hours of 12:00 AM EDT - 10:00 AM EDT (UTC -5) During this maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency. All operations around the platform will Read Complete article | |
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[Completed] Reflexion Infrastructure Upgrade
Posted by Jason Ullah on 22 May 2020 07:31 AM |
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[Completed] - 6/4/20 - 9:00am ET Latest update:5/29 1:00 pm ET Reflexion is undergoing a major infrastructure upgrade (started 5/22) that will improve the overall customer experience. Even though we attempt to run these activities during off hours, there may be an occasion where you might experience minor brief delays in email delivery or be logged out of the Reflexion Portal. If you are logged out, please re log back in or use portal.reflexion.net for Read Complete article | |
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(Resolved) - Reflexion Service Outage - Thursday 21st May 09:38 - 10:00 EDT
Posted by Jason Ullah on 21 May 2020 11:17 AM |
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Earlier today there was a brief service interruption for Reflexion between 09:38AM - 10:00AM EDT.
As of 10:00AM EDT this is now resoled. Read Complete article | |