News
(RESOLVED) Zix access to reflexion encryption portal Unavailable
Posted by Carolyn Peters on 26 January 2021 03:19 PM
RESOLVED Previous Posting: Due to unplanned maintenance, today by our service provider, Zix access to the Reflexion Encryption portal is currently not available. We apologize for the inconvenience this will cause and we are working with Zix to ensure that they return access to this service as soon as possible. We will update this page with more information as we receive it. Thank You  Reflexion
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The Reflexion ticket portal will be unavailable due to maintenance from 2am to 5am EDT, Friday Jan 29, 2021.
Posted by Carolyn Peters on 22 January 2021 04:22 PM

The Reflexion ticketing portal will be unavailable due to maintenance on Friday January 29, 2021 between 2:00am – 5:00am Eastern Time

During this time, you will still be able to use the Sophos Support Portal or by calling our Support # at (781) 569-6666, Option 2.

We apologize for the inconvenience.

Thank you - Reflexion Support


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[RESOLVED] The Reflexion ticket portal will be unavailable due to maintenance from 2am to 5am EDT, Tuesday Dec 29, 2020.
Posted by Carolyn Peters on 28 December 2020 11:16 AM

RESOLVED

The Reflexion ticket portal will be unavailable due to maintenance from 2am to 5am EDT, Tuesday Dec 29, 2020.

During this time, the Reflexion KBA's and Support Portal will still be available using the links below or by calling our Support # at (781) 569-6666, Option 2

Reflexion KBA's Support Portal We apologize for the inconvenience. Thank you - Reflexion
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RESOLVED Reflexion Advisory - Some Reflexion customers that were established prior to October 2017 may be experiencing rejection in the delivery of some of their outbound email.
Posted by Carolyn Peters on 18 December 2020 02:04 PM

 RESOLVED 12/18 3:45pm EDT

Thank you for your patience

Reflexion support

Previous

12/18 12:00 pm EDT

Advisory: Some Reflexion customers that were established prior to October 2017 may be experiencing rejection in the delivery of some of their outbound email. 

Reflexion engineering and support are actively fixing customers that have reported this circumstance.

Will provide an update once engineering has completed their actions in permanently addressing this issue.

Reflexion


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RESOLVED Reflexion Live Chat Unavailable
Posted by Andrew Serody on 01 December 2020 03:02 PM

 RESOLVED 12/16 10:00 am EDT

Thank you for your patience

Reflexion support

Previous Update:12/2/20 - 9:30am ET

We have temporarily disabled and removed the Live Chat functionality on the Reflexion portal site at this time to prevent any confusion of it displaying online but it not being available.

During this time if you need to open a Support case, please log in to the portal or call our Support # at (781) 569-6666, Option 2.  

We apologize for any inconvenience.

-


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RESOLVED Advisory: Some customers may be experiencing delays in delivery of Inbound and outbound emails
Posted by Carolyn Peters on 10 November 2020 10:24 AM

 RESOLVED 11/10 11:45am EDT

Thank you for your patience

Reflexion support

Previous

11/10 11:00am EDT

We have also found that some customers may also experience delays in outbound email.

Reflexion engineering is aware and actively working on this.

Will provide an update as soon as we have further findings from this investigation.

Reflexion Support

Previous

11/10 10:00am EDT

We are aware that some customers may be experiencing delays in delivery of Inbound emails

Reflexion engineering is


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