Please be advised that some select emails for customers may have been blocked for a period of time between 1:15PM – 3:15pm ET due to a range of IP addresses becoming blacklisted. 

For the customers that sent outbound email that failed to deliver, they will have received a hard bounce failure and will need to resend the message. 

Reflexion Engineering has resolved the issue and mail is flowing normally again.  Please be aware that some hosting providers in the

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Daily Quarantine summaries delayed for some users
Posted by Andrew Serody on 16 July 2020 12:25 PM


We are aware that some users have reported that they have not been receiving a Daily Quarantine Summary.  Development has investigated and resolved the issue and those DQS messages are now being delivered. 

This did not impact normal email delivery, just the DQ Summary for some users.

We apologize for any inconvenience. 

Sophos Reflexion Support

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Updated 7/8/20

Important Notification - Your action may be required

Update: As of Thursday 9th July the legacy IP Ranges will cease passing traffic and all customers have been advised to use DNS as instructed - 
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Please be advised.

The Reflexion maintenance window for Friday, June 5th, 2020, was postponed and has been re-scheduled for Saturday, June 13th, 2020, between the hours of 12:00 AM EDT - 10:00 AM EDT (UTC -5)

During this maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency. All operations around the platform will

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[Completed] Reflexion Infrastructure Upgrade
Posted by Jason Ullah on 22 May 2020 07:31 AM

[Completed] - 6/4/20 - 9:00am ET

Latest update:5/29 1:00 pm ET

Reflexion is undergoing a major infrastructure upgrade (started 5/22) that will improve the overall customer experience. Even though we attempt to run these activities during off hours, there may be an occasion where you might experience minor brief delays in email delivery or be logged out of the Reflexion Portal.  If you are logged out, please re log back in or use for

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Earlier today there was a brief service interruption for Reflexion between 09:38AM - 10:00AM EDT.

  • All delayed email will be delivered and no email would have been lost. 
  • Also access to Reflexion Portal would have also been affected, at the time of the service interruption.

As of 10:00AM EDT this is now resoled.

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