Reflexion KBA's:
Reflexion Quick Start Configuration Guide
Posted by , Last modified by Mail-Ops Support on 05 June 2020 09:29 AM


The Reflexion Quick Start Configuration Guide (attached below) features setup tips for the Reflexion Total Control (RTC), Archiving (RADAR and RADAR Lite), and Encryption (RTCEncrypt) services.

The guide is also available as a 7.5-minute video:

Basic Configuration Settings

MX Record Values           [Preference = 0]     [Preference = 100]     [Preference = 200]

Outbound Smart Host

Please modify your SMTP server to route all outbound mail through the following smart host:

Exchange Access Restriction Procedure

This will lock your server down to only accept SMTP connections from Reflexion IPs. Enforcing IP restrictions is absolutely critical to complete protection of your mail server. Because hackers and spammers can bypass cloud services and target your server directly, mail servers protected by Reflexion should only accept SMTP connections from Reflexion IPs listed below and deny all other traffic: (

Office 365 Access Restriction Procedure

For Office 365, you will need to use the following IPs: ( ( ( (

Subnets for LDAP on Ports 369 and 636 (

SPF Record

Although not essential, it can help make email delivery more reliable if you create an SPF record for your domain name. This DNS record is to comply with the Sender Policy Framework (SPF) anti-spam initiative. It identifies Reflexion servers as being approved for sending email from your domain.

 It's a TXT record, which not all DNS servers or ISP control panels can handle. But if yours can, this is the record to add:

v=spf1 mx ~all 

This is how it should appear in your DNS zone file.

Subdomains to use for optional encryption product

  1. Create the following sub-domain:

  2. Create the following MX records for the new sub-domain: MX preference = 10, mail exchanger = MX preference = 10, mail exchanger = MX preference = 10, mail exchanger =

  3. Repeat these steps for all enterprise domains requiring encryption.

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