Reflexion KBA's: RTC
Why are my blocked senders still showing up in Quarantine?
Posted by Manoj Pungliya, Last modified by Max McElroy on 03 October 2019 02:52 PM
If the SPAM handling option is set to "Quarantine" , email from blocked sender will be moved to quarantine folder by default.

If the user does not want to see any messages from their blocked senders, the option "Vaporize messages from senders on the block list instead of quarantining them" will need to be enabled on the respective user or Update Users page.

Please note, "Vaporize messages from senders on the block list instead of quarantining them" option will silently delete all email from all block listed sender and there is no way to recover vaporized emails.  

Along with, there is NO way to directly differentiate between messages that are spam, or blocked/vaporized, on the Reports page.  If you click on a message from a blocked sender, the History Details page will show REASON: Sender was on a blacklist; message was vaporized.

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