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Reflexion Single Sign-On - ACTION REQUIRED
Posted by Robert Mitchell on 26 February 2018 12:51 PM

If you are currently using the Single-Sign-On feature (SSO) in Reflexion, you will need to take steps to ensure the feature continues to work.  The current SSL certificate that supports this service on will be renewed on March 14th 2018.

** If you are not using SSO with Reflexion, you do not have to take any actions.**

The SSO feature makes use of this certificate to secure the connection between Reflexion and your federation service. Therefore, the new Reflexion certificate needs to be added to your AD FS Relying Party Trust configuration for SSO to continue to work properly.

If you are currently using this features, here are the steps to update the certificate on your ADFS server if you are using SSO:

1. Connect to your AD FS server that you have setup to perform SSO with Reflexion
2. Open the AD FS 2.0 Management application

3. In the management application, go to "Trust Relationships" -> "Relying Party Trusts"

The yellow warning sign indicates, that the certificate associated with Reflexion SSO is about to expire. 

4. Right click on the Reflexion Relying Party Trust and select Properties
5. Change to the "Signature" window. You should see the following:

6. Click "Add" and select the provided Reflexion certificate (.cer format)
7. The result should look like this:

8. Once the old certificate expires, you can remove it from this list. Keep in mind that the old certificate is still in use until Reflexion updates the production certificate on March 14th 2018

Any Support issues can be raised directly via phone, email or our website:


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Reflexion Anti-Virus Update
Posted by Scott Barlow on 16 November 2016 02:22 PM

Greetings Reflexion Partners –

We will be upgrading our Sophos AV engine to implement more aggressive context-specific heuristics (called CXMail), which is built and maintained by SophosLabs. The CXMail family of detection strategies is purposefully designed to stop threats like ransomware that are predominately distributed using email.

CXMail is designed to be highly effective against zero-day malware attacks that are spread via emails. The technology applies stricter rules aimed at active content that is delivered in email attachments and proactively identifies polymorphic malicious documents and executables. The higher detection rate of CXMail is achieved by identifying strongly suspicious content that is not regularly associated with email communication.

As a reminder, we will also be upgrading the Reflexion Content Filtering Engines on Friday, November 18th.  

Both of these changes will be transparent.

As always, please reach out to or login to if you have any questions.


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Reflexion Total Control (RTC version 8.10.0) upgrade
Posted by Ron Bender on 07 October 2016 03:34 PM

We will be releasing a new version of Reflexion Total Control (RTC version 8.10.0) on Friday October 7th starting at 10 pm EDT. The process should take no more than 3 hours. Customers may experience a 20 minute delay during this time.

RTC 8.10.0 update includes:

1)            Fixes the issue where a new API session would invalidate an older session.

2)            Enterprise Administrators will now be allowed to access and modify their enterprises encryption settings.

3)            Apache Tomcat will be updated

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Reflexion Maintenance Infrastructure Upgrade
Posted by Ron Bender on 11 August 2016 05:28 PM


We wanted to bring to your attention that our Data Center Operations Team will be performing a maintenance upgrade to our Reflexion infrastructure starting at 10:00 PM Eastern Time Friday, August 12, 2016.  During this upgrade users may experience some delays to email delivery.  We don’t expect the maintenance window or any email delays to exceed beyond 2 hours. 


Sophos Support

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Release Notification - RTC 7.90.0
Posted by Jamie Fernandes on 22 March 2016 11:45 AM

Reflexion Partners:

On Friday, March 25th at 11:30 PM EST, we will release Reflexion Total Control, v7.90.0.

The primary features included in this version are:

  1. LDAP 2.0 integration (Early Access) - This new, agent-based LDAP integration introduces a significantly higher level of functionality, flexibility and reliability in the synchronization of users.  While not generally available yet, customers can register for a preview here.  If you are invited to join the Early Access Program, you will be contacted by Reflexion Support to help you enable it for your account(s).
  2. Connectwise 2.0 integration - This new API integration delivers your spam stats and billing information via Connectwise's RESTful API's.
  3. Miscellaneous bug fixes

Please let us know if you have any questions, and as always, thank you for your support!

The Reflexion Product Team

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