Latest Updates
Reflexion infrastructure maintenance being performed - 5/22 9:00am ET
Posted by Jason Ullah on 22 May 2020 07:31 AM

Please be advised.

Reflexion engineers will be conducting some infrastructure upgrades starting Friday 5/22/20 at 9:00am ET and continuing through the morning of Tuesday 5/26/20.
 
During this window, there could be brief interruptions when the Reflexion portal may be inaccessible and or users may experience a delay in both the delivery of inbound and outbound mail flow.

 
The most recent information will also be available on our System Health page:


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Earlier today there was a brief service interruption for Reflexion between 09:38AM - 10:00AM EDT.

  • All delayed email will be delivered and no email would have been lost. 
  • Also access to Reflexion Portal asp.reflexion.net would have also been affected, at the time of the service interruption.

As of 10:00AM EDT this is now resoled.


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Intermittent asp.reflexion.net sessions being logged out
Posted by Jason Ullah on 20 May 2020 02:39 PM

Please be advised that some customers may be experiencing getting auto-logged out of the asp.reflexion.net portal.

Our Engineering teams are aware and this is a result of some infrastructure upgrades that are taking place. If you do get logged out, please wait a few seconds and log back in.

We appreciate your patience and apologize for any inconvenience this may


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MX Record Test alert message being triggered for some customers
Posted by Andrew Serody on 14 May 2020 03:37 PM

5/15/20 - [Resolved]

Hello,

We are aware some customers may be receiving a MX Record Test alert message.  Reflexion Engineering is performing infrastructure performance improvements with our MX pool and it may be triggering a false alarm alert for those who have "enabled" this feature in their RTC Console.  This is a temporary situation and we are working to clear what is initiating the false alert.

Please be aware that mail-flow is not be impacted as a result of these


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Reflexion Archive portal unavailable due to unscheduled maintenance
Posted by Andrew Serody on 28 April 2020 07:57 PM

4/29 - 4:30pm ET - Current Status [RESOLVED]

The maintenance work that was being performed by our Engineering teams has completed at this time and the Archive UI is back on line. 

The mail that was queuing during the maintenance window is now processing into the RADAR Archive system, so there may be a short delay in viewing certain archive mail messages while the processing completes. 

Thank you for your patience during this maintenance.

Sophos


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