Latest Updates
Planned maintenance- Friday, Nov 2nd 2018
Posted by Robert Mitchell on 26 October 2018 02:26 PM
Reflexion engineers will be conducting routine maintenance on Friday, Nov 2nd, 2018, between the hours of 0100 and 0500 EDT (UTC -4).

During this maintenance window, the Reflexion user interface maybe inaccessible and users may experience periods of delivery latency. All operations around the platform will resume immediately after the maintenance window.

The most recent information will be available on our System Health page:
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ERROR: 4.7.0 This message does not have authentication information or fails to pass
Posted by Robert Mitchell on 17 September 2018 03:20 PM
If you receive the following error "4.7.0_This_message_does_not_have_authentication_information_or_fails_to_pass" when sending to GMAIL

Google has started using a much more strict SPF filtering policy which requires the sending domain to have both an SPF record and it needs to be correctly formatted. 

Please use the following KB to make sure that your Reflexion SPF record is configured correctly.

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Reflexion Anti-Virus Update
Posted by Scott Barlow on 16 November 2016 02:22 PM

Greetings Reflexion Partners –

We will be upgrading our Sophos AV engine to implement more aggressive context-specific heuristics (called CXMail), which is built and maintained by SophosLabs. The CXMail family of detection strategies is purposefully designed to stop threats like ransomware that are predominately distributed using email.

CXMail is designed to be highly effective against zero-day malware attacks that are spread via emails. The technology applies stricter rules
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Reflexion Total Control (RTC version 8.10.0) upgrade
Posted by Ron Bender on 07 October 2016 03:34 PM

We will be releasing a new version of Reflexion Total Control (RTC version 8.10.0) on Friday October 7th starting at 10 pm EDT. The process should take no more than 3 hours. Customers may experience a 20 minute delay during this time.

RTC 8.10.0 update includes:

1)            Fixes the issue where a new API session would invalidate an older session.

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Reflexion Maintenance Infrastructure Upgrade
Posted by Ron Bender on 11 August 2016 05:28 PM


We wanted to bring to your attention that our Data Center Operations Team will be performing a maintenance upgrade to our Reflexion infrastructure starting at 10:00 PM Eastern Time Friday, August 12, 2016.  During this upgrade users may experience some delays to email delivery.  We don’t expect the maintenance window or any email delays to exceed beyond 2 hours. 


Sophos Support

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