Latest Updates

10/15 RESOLVED Reflexion Advisory

We are aware that some customers may have experienced intermittent outbound deferrals on Reflexion for a brief period of time.

This has been resolved by Reflexion engineering.

The IP address was rerouted to another IP address for the delivery of the outbound email.

Thank you for your patience.

Reflexion Support


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Update RESOLVED 5:50pm EDT

Please note that any SMTP results that previously had N/A in the outbound reports section will not be cleared.

All new SMTP results will no longer show N/A as this is now resolved.

Thank you for your patience.

Reflexion Support

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Reflexion Advisory 10/14

Some customers have reported seeing "N/A" in the Outbound Reports section for SMTP


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[Resolved] Delay in Inbound Email Delivery
Posted by Carolyn Peters on 08 October 2020 01:03 PM

10/8 (Resolved 1:15 pm EST )

Reflexion Support

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10/8 : 11:30 AM EST

We are aware that some customers may be experiencing a delay in inbound email delivery. 

Our Engineering teams have identified the issue and are actively working to have it resolved as soon as possible. 

Any affected mail that has queued during this time will be delivered but with


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Resolved Advisory: Reflexion- Delay in both inbound and outbound email delivery
Posted by Carolyn Peters on 29 September 2020 12:06 PM

9/29 (Resolved 1:40 pm EST )

Reflexion Support

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Current Status (1:00 pm EST)

We are aware that some customers may be experiencing a delay in the delivery of some inbound email.  Our Engineering teams have resolved the issue.   Please note that customers will see a delay for inbound email messages that were previously deferred until those specific email messages on the sender side are retried for delivery. All outbound


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Update:

9/18/20 - The maintenance update has been completed.

9/17/20 

Please be aware,

Reflexion Engineering will be conducting a required maintenance update Friday, September 18th, 2020 during the time window of 1:00am EST – 2:00am EST.

During this maintenance window, there will be a 30 - 60 minute period of time where the Reflexion user portals will be


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