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[RESOLVED] The Reflexion ticket portal will be unavailable due to maintenance from 2am to 5am EDT, Tuesday Dec 29, 2020.
Posted by Carolyn Peters on 28 December 2020 11:16 AM | |
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RESOLVED The Reflexion ticket portal will be unavailable due to maintenance from 2am to 5am EDT, Tuesday Dec 29, 2020. During this time, the Reflexion KBA's and Support Portal will still be available using the links below or by calling our Support # at (781) 569-6666, Option 2 Reflexion KBA's Support Portal We apologize for the inconvenience. Thank you - ReflexionRead more » | |
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RESOLVED Reflexion Advisory - Some Reflexion customers that were established prior to October 2017 may be experiencing rejection in the delivery of some of their outbound email.
Posted by Carolyn Peters on 18 December 2020 02:04 PM | |
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RESOLVED 12/18 3:45pm EDT Thank you for your patience Reflexion support Previous 12/18 12:00 pm EDT Advisory: Some Reflexion customers that were established prior to October 2017 may be experiencing rejection in the delivery of some of their outbound email. Reflexion engineering and support are actively fixing customers that have reported this circumstance. Will provide an update once engineering has completed their actions in permanently addressing this issue. Reflexion Read more » | |
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RESOLVED Reflexion Live Chat Unavailable
Posted by Andrew Serody on 01 December 2020 03:02 PM | |
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RESOLVED 12/16 10:00 am EDT Thank you for your patience Reflexion support Previous Update:12/2/20 - 9:30am ET We have temporarily disabled and removed the Live Chat functionality on the Reflexion portal site at this time to prevent any confusion of it displaying online but it not being available. During this time if you need to open a Support case, please log in to the portal or call our Support # at (781) 569-6666, Option 2. We apologize for any inconvenience. - Read more » | |
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RESOLVED Advisory: Some customers may be experiencing delays in delivery of Inbound and outbound emails
Posted by Carolyn Peters on 10 November 2020 10:24 AM | |
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RESOLVED 11/10 11:45am EDT Thank you for your patience Reflexion support Previous 11/10 11:00am EDT We have also found that some customers may also experience delays in outbound email. Reflexion engineering is aware and actively working on this. Will provide an update as soon as we have further findings from this investigation. Reflexion Support Previous 11/10 10:00am EDT We are aware that some customers may be experiencing delays in delivery of Inbound emails Reflexion engineering is Read more » | |
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Resolved: Advisory - Some Customers may experience deferred delivery for Reflexion outbound emails
Posted by Carolyn Peters on 09 November 2020 10:06 AM | |
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11/9 12:30pm EDT Update: RESOLVED Our engineers have resolved the issue and any impacted queued mail is being delivered now but with some delay, until the queues are drained. Reflexion Support Previous 11/9 9:15 AM EDT Advisory: Some Customers may experience deferred delivery for some Reflexion outbound emails. Reflexion engineering have identified and are actively working on this issue. Will provide an update once engineering have completed their actions in addressing this Read more » | |